UK: У статті розглянуто наявні методи роботи у процесі управління багатоквартирними будинками в Україні, зазначено основні забезпечення ОСББ. Зазначено послідовність процедур управління багатоквартирними будинками. Наведено модель генерації змін політики управління багатоквартирним будинком з використанням експертної бази знань. Виокремлено напрями управлінських рішень щодо вдосконалення системи управління ОСББ в умовах появи нових ІТ-рішень та етапи цього процесу. Проведено аналіз та виявлено основні проблеми
бізнес-користувачів інформаційних систем щодо управління багатоквартирним будинком. Побудовано дерево цілей управлінської діяльності ОСББ.
RU: В статье рассмотрены существующие методы работы в процессе управления многоквартирными
домами в Украине, указаны основные способы автоматизации бизнес-процессов многоквартирных домов. Сделан акцент на необходимости использования моделирования. Изучена система учетно-контрольного и информационного обеспечения ОСМД. Указана последовательность процедур управления многоквартирными домами. Приведена модель генерации изменений политики управления многоквартирным домом с использованием экспертной базы знаний. Выделены направления управленческих решений по совершенствованию системы управления ОСМД в условиях появления новых ИТ-решений и этапы этого процесса. Проведен анализ и выявлены основные проблемы бизнес-пользователей информационных систем по управлению многоквартирным домом. Построено дерево целей управленческой деятельности ОСМД.
EN: The article considers the existing methods of work in the process of managing apartment buildings in Ukraine, the main ways to automate the business processes of condominiums. The system of accounting and control and information support of condominiums has been studied. The sequence of procedures for managing apartment buildings is indicated. The model of generation of changes of policy of management of the apartment house with use of expert knowledge base is resulted. The formation of accounting and control support for the management of an apartment building involves the formation of a management system in terms of objects of accounting and objects of
control of activities. The directions of management decisions on the improvement of the apartment building management system in the conditions of the emergence of new IT solutions and the stages of this process are singled out. In Ukraine, many new solutions have been created for the organization and management of apartment buildings. Their general essential characteristic are the adaptability, their possibility of adjustment and completion taking into account the arising new purposes and tasks of management of the apartment house. An Information technology in the process of managing of apartment building plays a dual role. On the one hand, they free this process from
routine operations and cumbersome calculations and provide an opportunity for a creative approach to the process. On the other hand, the low level of competence of managers in the field of information technology can be a brake on professional growth, will not allow using a wide range of analytical processing in automatic mode, and will reduce the efficiency. As a result, the role of innovative technologies in the management of an apartment building is increasing. To identify problems, a survey of existing information systems for apartment building management was conducted on the basis of a point expert assessment by areas. The analysis is carried out and the main problems of business users of information systems concerning the management of an apartment building are revealed. The information system of apartment building management needs further development and improvement, which can increase its efficiency and reduce the loss of working time for management procedures and the formation of internal documentation. The process of apartment building management and subprocesses is described. A tree of goals for the management of condominiums was built, and business processes were ranked. The information system of apartment building management is studied in detail.
